Delivery

How long does dispatch and delivery take?

We always aim to dispatch your order as soon as possible, within1- 2 working days of your order being processed.

For UK orders, once dispatched, you can choose from the following delivery options, both tracked:

For international orders, Amoresoul offers both tracked and non-tracked shipping options:

Europe: 3 – 5 days after dispatch
Everywhere else: 6 – 7 days after dispatch

Delivery time will depend on your location and is calculated at checkout.

Please note that UK public holidays may affect your expected delivery date.

Where does Amoresoul ship to and how much does it cost?

Amoresoul ships worldwide.

Delivery within the UK starts from £3.50, and for all other countries, shipping ranges from £6 to £16 depending on the destination. Express shipping is calculated at checkout based on your location.

How do I track my order?

You can track your order by logging into your account or referring to your order dispatch email. Tracking details will be emailed to you and are available from the moment your order is dispatched from us to its final destination.

Remember to check your junk/spam/promotional inbox as sometimes tracking emails may end up there.

UK: all orders are shipped fully tracked via Royal Mail’s special delivery service.

International: at checkout, you can choose whether to use a tracked shipping service. Tracked shipping is typically more expensive. Tracking is done through Royal Mail services.

What happens if I refuse my shipment?

If you refuse your Amoresoul shipment, you are responsible for the shipping charges, any import fees, and the cost of returning the parcel. In this instance, once the parcel has been received back, you will be refunded your total paid minus these costs.

Duties + Taxes on orders outside of the UK?

If you are ordering from outside of the UK, your order will likely be subject to customs or import duties, which will not be covered by Amoresoul. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

What happens if I refuse to pay customs?

If you choose to refuse the customs fee and the parcel is returned back to Amoresoul, the shipping and handling fee will be deducted from your refund.